REFUND & EXCHANGE POLICY
Because LUMlix Nails are entirely handcrafted and made-to-order based on your individual sizing selections, all sales are final. We do not accept returns, exchanges, or refunds for incorrect sizing choices, changes of mind, or custom design variations.
We kindly advise our clients to utilize our Find Your Perfect Fit sizing guide prior to finalizing any order to ensure an exquisite and accurate fit.
■ EXCEPTIONS FOR DAMAGED OR INCORRECT ITEMS
Your satisfaction is our absolute priority. In the rare event that your order arrives damaged during transit, or if you received an incorrect design or size from what you originally ordered, we will gladly issue a replacement or a refund.
To qualify for an exception, please review our requirements below:
- 1. Notification Window: You must contact us via email at service@lumlixnail.com within 48 hours of tracking delivery confirmation.
- 2. Required Proof: Please include your order number, a brief description of the issue, and clear, high-resolution photographs of the item and its original packaging.
- 3. Condition: Handcrafted items must remain unworn, unaltered, and in their original packaging. Items that have been applied, filed, or glued cannot be evaluated for returns or exchanges due to strict hygiene and sanitary regulations.
■ REFUND PROCESSING
Once your photo proof or return is received and inspected by our atelier, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.